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Add content to a Trust Page

Overview 

Use Trust Pages to provide information on your company’s cybersecurity standing to customers and prospective customers. If your organization has product lines with distinct cybersecurity information, then we recommend creating multiple Trust Pages (each with information related to that product). 

Update Trust Pages with the relevant information you want page visitors to be able to access or request access to (depending on settings).

Add to your Trust Page

  1. Click the Trust Exchange icon in UpGuard’s left-hand navigation panel. 
  2. Click the Trust Page you want to add information to.

Below are detailed instructions on how to add content to each section, but generally, add content by clicking the pencil icon next to the corresponding section.

Add company information

Company details is your place to share details about your company, help confirm for visitors that they’re in the right place, and infuse company branding and tone. 

  1. Add a logo and cover image.  
    1. Click the pencil icon in the blue rectangle above Your Score.
    2. Click to upload a company logo (recommended dimensions: 1000px x 1000px) and a cover image (simple 2000px x 600px images work best). 
    3. Click Save changes. 
  2. Add your UpGuard security rating. 
    1. Click the pencil icon next to Your Score.
    2. Check the boxes next to your security rating and industry average ratings to determine what’s visible. 
    3. Click Save changes. 
  3. Add a company description. 
    1. Click the pencil icon next to About.
    2. You have 500 characters to tell page visitors who your company is, what you do, and/or information about your security and compliance posture. 
    3. Click out of the box to save changes. 
  4. Add a point of contact. 
    1. Click the pencil icon next to Contact. 
    2. Enter the name, role, and email address of the person (or team) who visitors should contact about this page. 

Add security links

Public-facing security links have valuable information for (prospective) customers researching your security posture. 

  1. Click the pencil icon next to Security links. 
  2. Paste the URL you want to list in the URL field. If needed, use the Link title dropdown to edit the link descriptor. 
  3. Click + Add link and repeat step 2 for any additional links you want to reference.
  4. Click Save changes. 

Security and privacy pages may be added automatically as part of UpGuard's scanning capabilities.

Add badges 

Add badges to give visitors an at-a-glance view of the security and compliance standards you meet.

  1. Click the pencil icon next to Security and compliance. 
  2. Click a badge to add that security and compliance standard to your page. Accidentally clicked a badge? Just click it again to deselect it. 
  3. Click Save changes. 

Add security questionnaires

Add a completed security questionnaire to give visitors a referenceable (and downloadable) document. The goal: prospective customers use what you’ve made available and don’t need to reach out for more information. 

  1. Click the + next to security questionnaires.  
  2. Add a questionnaire by clicking the toggle next to one of the following options: 
    1. Use an existing questionnaire. This option uses existing questionnaires you’ve received and completed via UpGuard. 
      1. Check the box next to the questionnaire you want to use. 
      2. Click Add to Trust Page. 
    2. Start a new, blank questionnaire. 
      1. If you select this option, follow the prompts to choose a questionnaire template, answer its questions, and add the questionnaire.
    3. Import questionnaire. 
      1. Choose the file to import. Files must be in .xlsx format. 
      2. Click Next. 
      3. Follow the prompts to edit and Set Q&A columns.
      4. Click Complete & Export. 

Your completed questionnaire is now added to your Trust Page. 

Add documents 

By default, access protection is in place for questionnaires or documents on your page, but you can change the default or control access protection for individual questionnaires or documents. 

Add any and all documents that you want on a Trust Page. A great place to start: add documentation related to the standards you selected in the badge section.  

  1. Click the + next to Documents.
  2. Type a descriptive title in the Title field. Ex. If you’re uploading your SOC II certification, title the document “[Company Name] SOC II Certification”. 
  3. Add a brief description if appropriate. This will be visible on your Trust Page and can help add clarification or additional details. 
  4. Select the document to upload.
  5. Click Create.