Strong passwords are crucial to securing your sensitive data — a weak password is much easier to crack using brute-force methods than a complex one.

We require a password at least 8 characters long that contains at least 3 of the following 4 types of characters: 

  • Lower case letters (eg. a, b, c)

  • Upper case letters (eg. D, F, G)

  • Numbers (eg. 1, 2, 3)

  • Special symbols (eg. !, #, $)

Read our password security checklist for more information

We also have Attack Protection for user passwords where we detect:

  • when there is a high number of login attempts from one IP address targeting too many different accounts. If detected we throttle traffic from that IP address

  • more than 10 failed password attempts in a row. If detected we will block the user account.

  • Breached passwords - passwords compromised and published on the dark web for other third party services.

For the more security conscious we recommend using MFA which is available to all customers on any plan and SSO is also available for all customers that would like to set it up. To set up either MFA or SSO, reach out to the support team via the chat widget in the bottom right of the platform.

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