UpGuard customers can send their vendors remediation requests based on the results of automated scanning or security questionnaires. If you have received a request and want to learn how to respond, keep reading.

Create a new account or log in to the platform

You should have received an email inviting you to UpGuard to complete the remediation request. It will look similar to the screenshot below.

Once you have signed up and logged in to UpGuard, open your remediation requests by clicking Remediation Requests in the sidebar. Your screen should look similar to the screenshot below. Click on the corresponding row to view the details of the request.

Answer the remediation request

Once you have clicked on the remediation request, your screen should look similar to the screenshot below. This screen provides a summary of the request, the current progress of the request, your companies security posture before and after remediation, and the identified risks.

To drill into the risks and the impacted assets, scroll down to the Risks section and click on a risk. This will expand the row and allow you to see the impacted domains.

Clicking on a domain will provide you with all the risks we’ve identified on the domain, allow you to export a report of the domain, and allow you to rescan the domain.

If you’d like to send a message to the sender, click on Messages in the top right of your screen.

Your assets will be automatically rescanned by UpGuard on a daily basis so risks that have been remediated will be reflected in the request quickly. You can also request a rescan of a domain as shown above.

Finally, when you are ready to send the remediation request back to the sender for review, click Submit for review in the top right corner of your screen.

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