Once you have completed a security questionnaire and submitted it, the requester may request remediation of risks raised in the questionnaire. To remediate these risks, you will need to follow the link provided in the notification email or log into the UpGuard platform.
Once you have logged in, you should see Remediation Requests. Here you will find both Questionnaire Risk and Risk Profile remediation requests. In the screenshot below, I have received a questionnaire-based remediation request from "Example Industries" labeled Questionnaire Risks.
To start remediating issues, click on the Questionnaire Risks.
From here, you will need to scroll down to “Risks” that lists all the risks that require remediation. To remediate the risk, you’ll need to make the changes required internally and then update your answer to the questionnaire. Do not update the questionnaire to remediate the risk without making the required changes.
Click on “View in Questionnaire” to go to the relevant question that raised the risk. In this example, I’ll click on “View in Questionnaire” under the “No change management process” risk.
Now imagine I set to work establishing a Change Management Process. Once it’s in place, I adjust my answer by selecting (i) in 220.127.116.11.
When I click “Submit”, it will remediate the risk and it will show as "Remediated" in the list of Risks.
My organization now only has four risks to remediate. If I had made changes to address the other risks, I could follow the same process to remediate them.