Once you have completed a security questionnaire and submitted it, the requester may request remediation of risks raised in the questionnaire. To remediate these risks, you will need to follow the link provided in the notification email or log into the UpGuard platform.
Once you have logged in, you should see a screen that shows all the security questionnaires that you have received from UpGuard customers. In the screenshot below, I have received a single questionnaire from “Global Bank” and its status is “in remediation”.
To start remediating issues, click into the questionnaire.
From here, you’ll see a card titled “Remediation requests” that lists all the risks that require remediation. To remediate the risk, you’ll need to make the changes required internally and then update your answer to the questionnaire. Do not update the questionnaire to remediate the risk without making the required changes.
Click on “Review” to go to the relevant question that raised the risk. In this example, I’ll click on “Review” next to the “No Business Continuity Plan” risk.
Now imagine I set to work establishing a Business Continuity Plan that includes a Pandemic Plan. Once it’s in place, I adjust my answer from “No” to “Yes”.
As you can see from below, the warning message has disappeared. When I click “Submit”, it will remediate the risk and it will no longer show in the “Remediation requests” table.
My organization now only has two risks to remediate. If I had made changes to address the other risks, I could follow the same process to remediate them.