Learn how UpGuard can help you request and manage your internal remediation requests

To request remediation from someone at your organization, click on Remediation under BREACHSIGHT in the sidebar. Your screen should look similar to below. From here you’ll want to click Request remediation.

Clicking Request remediation will take you to the first step in our remediation workflow which is to select the risks you want to associate with the remediation request.

If you would like to remediate a risk at a specific domain, click on the corresponding row to expand it (1). This will display all the domains that have the risk. You can also filter the list by using the risk category selector (2) or search bar (3). By default, the most severe risks appear first.

In the example below, I’ve chosen to add the ‘Apache CouchDB’ port open, ‘FTP (Anonymous)’ port open, and ‘FTP’ port open risks. Once you are happy with your selection, click Confirm and next.

Clicking Confirm and next will take you to the Review and send step where you will need to enter the recipient(s) email address. You can also edit the title and message sent to the recipient(s) on this screen.

If you are an administrator and your account has access to our Templates feature, you can update the default template for remediation requests. Learn how to set up templates.

When you’re ready, click Submit request.

Now that the request has been created, you’ll be able to track its progress in the remediation requests table.

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