Contacting UpGuard Support
Support hours and availability
At UpGuard, we provide global support to ensure your team can manage risk effectively across every time zone. Our support team is available 24 hours a day, 5 days a week, covering the full global business week from Monday morning in Sydney through Friday afternoon on the US West Coast.
Standard support hours
Our team is active during the following windows:
- Commences: Monday, 9:00 am (AEST/AEDT)
- Concludes: Friday, 5:00 pm (PT)
To help you coordinate with our team, here is how those hours translate across our primary global hubs:
|
Region |
Timezone |
Active Support Window (Approx.) |
|
Sydney |
AEST / AEDT |
Mon 9:00 am — Sat 10:00 pm |
|
India |
IST |
Mon 4:30 am — Sat 5:30 am |
|
London |
GMT / BST |
Sun 12:00 pm — Sat 1:00 am |
|
New York |
ET |
Sun 7:00 pm — Fri 8:00 pm |
|
Los Angeles |
PT |
Sun 4:00 pm — Fri 5:00 pm |
How to get in touch
There are several ways to reach the UpGuard support team:
- In-Platform Chat: Click the chat icon in the bottom-right corner of the UpGuard platform to start a conversation with a member of our team.
- Email: Send your inquiries to support@upguard.com.
- Help Center: Search our Knowledge Base for instant answers to common questions, setup guides, and troubleshooting steps.
🧠 While our technical support is available 24/5, your dedicated Customer Success Manager (CSM) generally operates during standard business hours within their specific region.