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Vendor onboarding: requesters

Overview 

The vendor onboarding portal helps your security team collect information about potential (or current) vendors. Your team will use the information you provide to understand: 

  • What the vendor does (or more specifically, how your company will use their goods or services)
  • What level of access, informational, physical, etc the vendor will have
  • How crucial the vendor will be to your business continuity 

Obtaining this information helps your security team understand the potential risks involved in working with a vendor and allows them to determine how to evaluate and assess the vendor if the company decides to move forward with them.

🎵This page is for requesters submitting onboarding requests via the onboarding portal. You may also receive an onboarding request via email. In which case, you’ll answer questions in a questionnaire form instead of via the portal. The value, goal, and outcome are the same, you just answer questions in a different place. 

How to use the vendor onboarding portal 

Using the portal is simple, you’ll: 

  1. Click the link to the vendor onboarding portal. Your team will likely post this on your intranet, but check with them to find out its exact location. 
  2. Enter your email address on the page that opens. This is an important step: only emails coming from approved domains can submit requests. 
  3. For UpGuard accounts with SSO enabled:
    1. Users covered by the SSO will enter their email and be taken directly into the portal. 
  4. For users not covered by SSO:
    1. You’ll receive an email from support@cyber-risk.upguard.com with the subject line “Verify your email address”. Open this email. 
    2. Click Confirm email address from the email. You’ll be taken to a New onboarding request form. 
  5. Complete the form honestly, accurately, and to the best of your ability. The information you provide is extremely valuable for your team and crucial to helping them determine if the vendor is recommended (or not) and how to evaluate and assess the vendor. 
  6. Click Submit request on the form when you’ve finished filling it out. 

You’re done! You’ll receive an email confirming your submission. 

From here, you’ll receive updates when the request is:

  • Opened and assigned 
  • Under assessment
  • Actioned, and an outcome is assigned to your vendor request