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Threat Monitoring - X(Twitter) Post Takedown Guide

Use this guide to report harmful, fraudulent, or IP-infringing X posts. It covers the evidence to gather, where to file reports, and how to follow up and escalate

1) Gather Evidence (before you file)

  • Post URL (copy from the browser address bar).

  • Screenshots showing media, timestamp and author.

  • Screenshots of replies or reposts reinforcing impersonation.

  • Official proof of brand identity, website, verified accounts.

  • Trademark or copyright documentation if asserting IP claims.

  • Contact & authority: a business email at your domain and a statement that you are authorized to act for the rights holder.

2) Choose the Right Reporting Path

A. Report the Post in X

  1. Open the offending post → click the ⋯ menu (or More).
  2. Click Report → choose appropriate category (“Violence,” “Scam,” “Sensitive Info,” etc.)
  3. Submit with your screenshots and official URLs.

B. File an IP Complaint (Trademark or Copyright)

Use X’s legal forms if the post misuses your protected IP (logo, brand name, copyrighted images/text):

Tip: If the profile links to a phishing/cloned domain (e.g., a look-alike of your site), include that URL and any customer harm you can document.
 

3) How to Fill the Forms (what to say)

  • Describe the violation plainly: “This post falsely claims to represent [Brand] and uses our registered trademark/logo without permission.”
  • Identify the official channels: “Our official website is [URL], and our verified X page is [URL].”
  • Map evidence to the misuse: “Screenshot 1 shows our logo used as their profile picture; Screenshot 2 shows post text stating ‘Official [Brand] Support’.”
  • Attest authority & contact: provide a reachable business email at your domain and acknowledge accuracy under penalty of perjury (required for IP forms).

4) After You Report: Track, Follow Up, Escalate

  1. Track status: Monitor for X Safety emails for responses and any requests for more info.
  2. Respond promptly if X asks for clarifications (e.g., better screenshots or registry links).
  3. If action stalls: Re-submit with clearer evidence tying the post to brand deception (explicit language, logo misuse, phishing link), and escalate via X Business Support if available.

5) Internal Next Steps (recommended)

  • Publish a short “official accounts” page on your site and link it in reports to prove authenticity.
  • Warn support/sales teams to watch for confused customers and collect examples (messages, screenshots) as additional evidence.
  • Block any malicious URLs to minimise internal risk.
  • Record the timeline (report date, report ID, action taken) for future escalations or repeat offenders.

Sources & References

Note: X’s menu labels and forms change from time to time. If a link looks different, search the Help Center for the same topic title and include the same evidence described above.